Server & Device Monitoring

Providing services under stringent Service Level Agreements (SLAs) to monitor and manage mission-critical Servers for businesses of any size is a common challenge you will most likely face while providing technology services.

With competition growing by the day, you need to avoid having a reactive style of providing services and provide a service style that is more proactive and preventive maintenance oriented.

You can no longer wait for the client to call you to inform that their Server is down or their e-mail application is running slow. 24x7 server monitoring and remediation services with up to 30 minutes response time are getting popular among small and medium businesses (SMBs).

Server and Device Monitoring

Server Monitoring & Alerting Process

  • Agent provisions Server; applies template policies
  • Agent reports error codes to the Sentinel Server Monitoring Platform
  • Agent reports error codes and unavailability to the Sentinel Server Monitoring Platform
  • Unknown errors added to Sentinel Server Monitoring Platform Knowledge Base
  • Resolution based on product option selection

Features

  • Server and network device availability monitored by the ITS Portal.
  • Sentinel's default monitoring policies applied automatically creating monitors for services, process, ports, and performance parameters.
  • Sentinel's default server monitoring policies can be customized once applied.
  • Windows Server & POSIX device hardware monitoring
  • Advanced Exchange queue monitoring through email transactions.
  • Intelligent alerting provides not only what went wrong, but also recommendations on how to remediate the alert.
  • Provide sensitive system and network information through the Secured Information Store.
  • Passwords can be statically stored or dynamically changed if stored in Sentinel's Password Vault.