Desktop Care Definitions

Asset & Inventory Scans - Scans scheduled to run weekly to capture hardware, software, and operating system settings from users’ Desktops. This data is reported back to Waytek’s Data Center in Voorhees, PA and is available in the ITS Portal as prefabricated reports. Hardware reporting can be customized using Report Builder.

Reporting - Data gathered by weekly scans is processed by the Data Center and produced as prefabricated reports in the ITS Portal. Waytek also provides three Executive Reports: On-Demand Executive, Monthly Executive (short), and Monthly Executive (detailed).

Antivirus Monitoring - SENTINEL Desktop Care provides antivirus software monitoring and detection. Every four hours SENTINEL DESKTOP CARE performs a check to see if definitions are updated. Alerts are sent if definitions fall three days behind. SENTINEL DESKTOP CARE is also able to detect if antivirus software is installed for a majority of antivirus software packages.

Microsoft Patching - SENTINEL DESKTOP CARE automatically deploys all Microsoft Security Patches or SENTINEL DESKTOP CARE’s whitelisted Microsoft Patches.  SENTINEL DESKTOP CARE’s automatic deployment can also benefit from SENTINEL DESKTOP CARE’s Patch Deployment Engine to push out any Microsoft Patch.  Microsoft Patch Assessments are scheduled weekly. The Data Center compares patches already deployed to the desktop with patches available from Microsoft. For the next  five days, SENTINEL DESKTOP CARE will attempt to deploy the missing patches based on your configured schedule.

Failed patch installs are reported to SENTINEL DESKTOP CARE’s Patch Doctor. Patch Doctor is an intelligent patch redeployment engine. Patch Doctor will attempt to redeploy failed patches based on your scheduled patch deployment. Reports for both SENTINEL DESKTOP CARE failed patching and Patch Doctor failed patching are available in the Sentinel Portal.

Logical Disk Checks - SENTINEL DESKTOP CARE checks each logical disk on the Desktop to assure there is more than 200 free megabytes available.

Scripting - Waytek utilizes a GUI-based scripting tool allowing them to develop additional managing and monitoring of systems in addition to SENTINEL DESKTOP CARE. Waytek provides two script deployment engines. One integrates with the GUI-based scripting tool providing multiple deployment options. The second deployment engine allows Waytek to write or deploy in any scripting language provided the deployment files is an EXE, MSI, or BAT file. Use your existing scripts or download scripts without worrying about language compatibility.

Remote Management - Remote connections to desktops and servers using one of the industry's leading vendors.  Allows for file transfers to server or desktop. 

Configuration Management - Through the ITS Portal Waytek can configure system configuration templates forcing standardized user configurations across any desktop running SENTINEL DESKTOP CARE. This can be used to configure the computer environment and nearly every Microsoft configuration option from the Desktop, to the Start Menu, to Internet Explorer, to the Registry, or to the Control Panels

Temp File Removal - WAYTEK performs weekly scheduled temp _le removal. If left unchecked these folders can grow and cause low disk space errors or affect the paging file causing the computer to run slow.

S.M.A.R.T. Analysis - WAYTEK is able to capture information provided by S.M.A.R.T. hard drives. S.M.A.R.T. alerts are vendor specific and usually report precursors to hardware failure.

Centralized Management Portal - The Centralized Management Portal provides a 360 degree view of our clients network infrastructure. All activities, alerts and reports are available via the Centralized Management Portal.

Monthly Data Export - Available for download in the ITS portal, the Monthly Data Export is a group of delimited files that can be imported into a spreadsheet or database system to create custom trending and reporting of client data.

Script Library - Sentinel provides an extensive library of pre-created scripts used to help automate tasks and monitor systems. Some examples include: software installs and uninstalls, registry changes, system settings updates, additional system monitors, and automated maintenance.  No programming is required. All scripts are deployed through an easy to use web interface.  Deploy to a single machine or across multiple sites on-demand or on a scheduled basis.  Configuration Management Through the centralized management portal you can configure system configuration templates forcing standardized user configurations across any desktop running WAYTEK. Configure the computer environment and nearly every Microsoft configuration option from the Desktop, Start Menu, Internet Explorer, Registry, Control Panels and Power Management settings.

Client Communicator -  The Client Communicator is a program that resides in the system tray. Clients can create support tickets, receive messages and RSS feeds from Waytek. The Client Communicator provides our clients with a Self Service module. We set up a different set of menus and options for each of our client sites.