SSH Tectia - MobileID Support - Standard
*Please note: SMS text messages are purchased separately.*
A Tectia Support Plan is an easy and efficient way to maximize your investment in Tectia software and help reduce your total cost of ownership. Tectia offers a variety of support plans that provide telephone and online technical support, software updates and upgrades, and self-help tools and notifications. All plans are available with varying levels of support so you get the help you need as promptly as your business needs require.
The global Support Centers of Tectia are staffed with competent technical support engineers who have deep knowledge not only of Tectia products but also of communications security and operating systems. They are backed by the original developers of the Tectia Secure Shell solution ensuring accurate and prompt responses to even the most complex technical issues.
Tectia Corporation frequently releases new updates and upgrades of its products. These versions are available to customers with a current support agreement through the Tectia Customer Download Center. Having access to the latest versions of the software enables enterprises to maintain and further develop their secure IT infrastructure, and to ensure continuous secure operations in compliance with laws and regulations.
Tectia Standard Support Service offers a cost-effective way to access online support services and software maintenance services. The Standard Support Service suits customers who are satisfied with web-based support and its response times. Customers can access the online Case Management System of Tectia to enter and track the progress of specific support cases. The Standard Support Plan is ideal for customers who are predominantly using the Tectia solution for infrequent system administration purposes and for non-critical data transfer operations or applications.
For further assistance or if you are an education, non-profit, or government customer, please call us at (800) 792-4385 or contact us using the options on the right.
Please note, once you have placed your order, processing can take up to 24 hours.
