Q & A: Why Managed Services?

What are Managed Services?

In recent years, with the expanding scope and complexity of technology alongside the threats to privacy and security, Managed IT Services is a business that continues to grow and become more relevant to small and medium-sized businesses. Managed IT Services provide small businesses with monitoring and managing of selected IT systems and functions. The customer agrees to a contract that covers specific services at a specific price. This enables the business owner to see what he/she is paying for and how it will work in the budget. Managed Services can provide 24/7 support, remote diagnostics and troubleshooting, and on-site service when needed, in addition to planning and deploying services for major projects. In addition, providers can offer such services as alerts, security, patch management, data backup and recovery for different client devices, such as desktops, notebooks, servers, storage systems, networks and applications. Offloading routine infrastructure management to an experienced Managed Services professional allows the business owner to focus on running the business, with fewer interruptions due to IT issues. Basic services start with a monitoring service, which notifies the business of problems that can be resolved by the owner. At the higher end of available services, the Managed Services Providers (MSPs) offer complete Managed Services that cover everything from alerts to problem resolution. Services can also be customized to meet the specific needs of the client.

Why do companies choose to use a MSP?

There are many reasons why Managed Services are becoming a popular trend in the industry. While large corporations can afford to have their own internal IT department, smaller businesses do not have the same resources and often find themselves without the proper backup and security and paying more for outside experts in emergency situations. With increasing cyber threats on multiple levels and general complexity of IT for businesses, Managed Services can offer ease, affordability, expertise, and the ability to run a business more effectively.

Why should a company invest in a monthly fee for IT services?

Many small business owners are faced with the challenge of spending money to improve their business, while being able to afford to do so. While a Managed Services program requires a monthly fee, it generally saves money for the small business owner and protects the business from disaster or interruptions. A business owner, struggling to keep up with the demands of an IT infrastructure, can fall behind with backups, security and patches, and could face the likelihood of an IT outage or another problem down the road that would negatively impact the business.

How does a MSP benefit a small or medium-sized business that has a small IT department?

MSPs act as an extension to an IT department, taking care of routine IT infrastructure, monitoring and managing around the clock and freeing up IT staff to focus on higher value projects. Managed Services allows the business to reduce operational costs, provide a higher level of IT services, and free up personnel to focus on strategic business issues.

A reliable Managed Services Provider will offer more than just a package of purely remote solutions. It will also offer personalized attention and a face-to-face relationship.