"It is difficult to get good support services from some of the tech companies. You are the exception."
Managed Services Options
Centralized Services
|
Basic |
Full |
|
|
24 X 7 Monitoring and Remediation |
X | X |
|
Alerts and Ticketing |
X | X |
|
Patch Management |
X | X |
|
System Manager |
X | X |
|
Report Center |
X | X |
|
Inventory and Auditing |
X | X |
|
Antivirus |
X | |
|
Anti-malware |
X |
Dedicated Network Administration
| Basic | Full | |
|
Monthly Meeting - Onsite Network Check |
X | X |
|
Monthly Technology Checklist |
X | X |
|
Monthly Best Practices Review |
X | X |
|
Review of Centralized Services Reports |
X | X |
Dedicated Virtual CIO
| Basic | Full | |
|
Maintain Technology Summary |
X | |
|
Budgeting and Planning Assistance |
X | |
|
Business Impact of Technology Decisions |
X | |
|
Quarterly Review |
X |
Customer Support Services
|
Basic |
Full |
|
|
Unlimited Help Desk (7am to 7pm EST, M-F) |
X | X |
|
Unlimited Onsite Support (7am-7pm EST, M-F) |
X | |
|
Problem Isolation and Resolution |
X | X |
|
"How To" Questions |
X | |
|
Remote Support Framework |
X |
Contact Us
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Remote Managed Services
By combining Desktop maintenance and Server monitoring along with our leading technology partners, Sentinel has built one of the most innovative and encompassing Managed Service Infrastructures.
Customer Testimonials
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"Our business prides itself on making the client our number one priority and we were looking for an IT provider that shared our philosophy. We found it in Waytek.
From backup solutions to day to day support and maintenance of our software and hardware, Waytek has been reliable and provides great customer service.
I would highly recommend them to anyone. We are extremely happy with the decision we made to go with Waytek."
Admin Partners, LLC
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"We would be lost without you!"
Pat Lurakis
Mercy Medical
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"Waytek's engineer was professional, a pleasure to work with and knew what he was doing. I have worked with a lot of consultants and was impressed with how thorough he was. He hit the ground running and followed through until completion. Thank you for the help."
Robert Switzer, Support Manager/IT
USM/ Transfield Services Group
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"Waytek has been around for a while, and I have had the best service. We now use them for managing our servers and all of our data backup requirements. Great people, too!"
Bernie Halderman, Cherry Hill, NJ