Managed Services Options

Centralized Services

 

Basic

Full

24 X 7 Monitoring and Remediation

X X

Alerts and Ticketing

X X

Patch Management

X X

System Manager

X X

Report Center

X X

Inventory and Auditing

X X

Antivirus

  X

Anti-malware

  X

 

Dedicated Network Administration

  Basic Full

Monthly Meeting - Onsite Network Check 

X X

Monthly Technology Checklist

X X

Monthly Best Practices Review

X X

Review of Centralized Services Reports

X X

Dedicated Virtual CIO

  Basic Full

Maintain Technology Summary                      

  X

Budgeting and Planning Assistance

   X

Business Impact of Technology Decisions

   X

Quarterly Review

  X

Customer Support Services

 

Basic

Full

Unlimited Help Desk (7am to 7pm EST, M-F)     

X

Unlimited Onsite Support (7am-7pm EST, M-F)

  X

Problem Isolation and Resolution

X X

"How To" Questions

  X

Remote Support Framework

   X

 

 

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