"It is difficult to get good support services from some of the tech companies. You are the exception."
AVG Premium Help Desk Support
Waytek's AVG Premier Help Desk is a North American-based support center providing around-the-clock phone and web-based support. Our AVG support staff has extensive technical knowledge about all AVG products along with the tips and guides to make your experience a positive one. With 'excellent' customer service as our foremost goal, our expertise combined with a systematic and professional approach to solving problems, provides you with unmatched AVG support.
Advantages of Waytek's AVG Premier Help Desk Services:
- Round-the-clock North American-based Tech Support Services on toll-free lines
- Remote administration and troubleshooting
- Real time, secure web-based access to all incident details
- Designated account manager to coordinate activity and communication
- Optional premium network service support for all aspects of your technical environment (fee)
Why Waytek for your AVG support?
- At Waytek, you speak to a live person who takes ownership for your request
- A certain amount of FREE Helpdesk service comes with the purchase of Business Editions
- As an AVG Authorized Reseller Center in the U.S, Waytek has the resources and experience needed to streamline even the most tricky technical problems
- Our Knowledge Base is built on 20 years of IT Service experience to complement the traditional AVG resolutions - That means, we know that there are often issues beyond AVG that impact your success
- If needed, Waytek offers premium fee-based support options for a broader range of IT Services, include troubleshooting desktops, networks and applications as well as Internet connectivity.
Waytek Support:
After purchase of AVG software from Waytek support is provided in the following manner:
Home Edition - Home Edition purchases receive full access to the AVG knowledge base, which includes solutions to the most frequently asked questions (FAQs). For more advanced technical support, Waytek offers an advanced support service at a nominal fee. Please call 800.792.4385
Business Edition - Business Edition purchases receive free phone support for all issues directly related to AVG functionality or software errors. Waytek also offers support at a rate of $55 /hour, in 15 minute increments, for the following:
- Configuration or network issues on the customer sites
- Installs
- Uninstalls
- Upgrades
- Operating system support
- Malware virus removals
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Remote Managed Services
By combining Desktop maintenance and Server monitoring along with our leading technology partners, Sentinel has built one of the most innovative and encompassing Managed Service Infrastructures.
Customer Testimonials
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"Our business prides itself on making the client our number one priority and we were looking for an IT provider that shared our philosophy. We found it in Waytek.
From backup solutions to day to day support and maintenance of our software and hardware, Waytek has been reliable and provides great customer service.
I would highly recommend them to anyone. We are extremely happy with the decision we made to go with Waytek."
Admin Partners, LLC
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"We would be lost without you!"
Pat Lurakis
Mercy Medical
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"Waytek's engineer was professional, a pleasure to work with and knew what he was doing. I have worked with a lot of consultants and was impressed with how thorough he was. He hit the ground running and followed through until completion. Thank you for the help."
Robert Switzer, Support Manager/IT
USM/ Transfield Services Group
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"Waytek has been around for a while, and I have had the best service. We now use them for managing our servers and all of our data backup requirements. Great people, too!"
Bernie Halderman, Cherry Hill, NJ